Our soon to be eight year old King Charles Cavalier spaniel has been enjoying raw wild for just over two years. He’s so excited about his meals. He spins and barks in anticipation. Of course we enhance his meal with organic vegetables, Alaskan fish oil, and organic bone broth we want our, furry family member to be with us as long as possible, but more importantly it’s the quality of life that matters the most! People who meet him think he is a puppy!
I have a 6 pound Morkie who gets an ounce of this food a day, so it's a lot of freezer storage for us in our little condo. We're probably not the typical demographic, but we want our 10 y/o dog to be healthy as she ages, so here we are with half our freezer space allocated to Buffy's food, which she loves!!
The dog food is of great quality and my dog's immune system seems to be improving along with the food and many other supplements and things we are doing. I had a problem with delivery over the holidays so we rescheduled for week after the New Year since I was not going to be around till the following week. The order got messed up because of a snowstorm in the Dallas area and was delayed for delivery till the following week. I did speak to Dave and he assured me that another order would be sent to replace it and I would not have to wait an additional week. I sent an email to make sure the order would be coming as I would be running out of food. I never heard anything back nor did I see shipping info or bank charges for the new order which was supposed to be coming. On Monday my previous order did arrive and miraculously after sitting for an entire week it was still frozen. I called to let Dave know and to see if the other order had shipped. Nobody ever answers the phone and I did not receive a call back. If I did not receive that food in good condition it appears I would have been without and no communication follow up whatsoever. Not impressed with the customer service so I can only rate a 3 out of 5. Other than that no complaints.
I guess there are two sides to every story. Leslie called and emailed and I responded telling her I would send out another box even though I was pretty sure the one that was delayed would be fine. It was packaged and labelled when she emailed and said the first one was fine. I responded to her email and not her phone call thinking that was unecessary. At least she likes the food!!
The dogs love it at first bite! I’m just not sure of when this defrosted—we have had freezing temps here since it was delivered. When I opened it, all meat packs had thawed and were dripping blood :/ I wonder if this is shipped in a cooler container. It is challenging to ensure that I am here to put it in the freezer right away since shipping time is so variable
I am impressed with the quality of the meat. It's a little on the pricey side, but I don't care how much it costs. You can't put a price on a happy healthy dog. The reason I am only giving it 4 stars is because it's been a challenge transitioning my dog to it. She has a very sensitive stomach. I have been trying to mix a small amount with her current raw food and so far, she hardly eats it or she gets a very upset stomach. She is getting very bloated with trapped gas and has gotten, and is currently, very constipated. I ordered a probiotic paste and hope that helps her make the transition. I have been giving my roommates dog some and he seems to love it and has had zero GI issues so I know it's nothing related to the food or quality. I just hope with some more time and a good probiotic, I am successful with changing my dogs diet to Raw Wild.